Terms and Conditions

This Terms and Conditions Agreement (“Agreement”) is a legally binding contract between you (“User” or “You”) and The Real Maids Center LLC (“The Real Maids,” “we,” “us,” or “our”), a company duly organized under the laws of the State of Florida. This Agreement governs your use of our website at www.therealmaids.com (the “Website”), our mobile applications, and any other online platform we provide (collectively, the “Sites”), in connection with our residential cleaning services (the “Services”).

1. Acceptance of the Agreement

By accessing any of the Sites or using any Services provided by The Real Maids, you agree to be bound by the terms and conditions outlined in this Agreement, including any and all amendments, modifications, and updates that we may make from time to time. Your continued use of the Sites or Services after any such changes constitutes your acceptance of the new terms.

This Agreement also incorporates by reference our Privacy Policy, located at www.therealmaids.com/PrivacyPolicy, which details our practices regarding the collection, use, and protection of your personal information. By using our Services, you consent to the data practices prescribed in our Privacy Policy. This Agreement applies to all users of the Sites, including without limitation users who are browsers, customers, and/ or contributors of content.

If you do not agree to these terms, you must not access or use the Sites, nor request or register for any Services offered by The Real Maids. We reserve the right to modify, update, or alter these Terms at any time, at our sole discretion, and without prior notice. Any changes will be effective immediately upon posting on the Sites, and your continued use of our Sites or Services following such posting will signify your agreement to the revised terms. It is your responsibility to review these Terms regularly to ensure you are aware of any changes.

BY ACCESSING OR USING THE SITES, OR BY ORDERING OR RECEIVING SERVICES FROM THE REAL MAIDS, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. YOU ACKNOWLEDGE THAT THESE TERMS CONSTITUTE BINDING AND ENFORCEABLE OBLIGATIONS ON YOU.

2. Use of Our Services

2.1 Eligibility

To access and use the Services provided by The Real Maids, you must have the legal capacity to form a binding contract under applicable law. This means you must be at least eighteen (18) years of age or older. The use of our Services by individuals under the age of eighteen (18) is strictly prohibited and constitutes a breach of this Agreement. Additionally, individuals who have previously been suspended or removed from our Services are not eligible to use them.

2.2 Cleaning Services

2.2.1 The Real Maids’ Obligations

We are committed to providing high-quality cleaning services for your residence. We will exert reasonable efforts to ensure that all cleaning services are performed in a professional, skillful, and satisfactory manner according to industry standards. In the event that you are not satisfied with the quality of the cleaning services received, please inform us promptly. We will offer a re-cleaning of the areas of concern at no additional charge. If the re-cleaning does not meet your satisfaction, we will issue a full refund of the payments made for the unsatisfactory services, subject to the terms and conditions outlined in this Agreement.

2.2.2 User Obligations

To book a cleaning service with The Real Maids, you are required to:

(i) Complete an electronic reservation form and confirm the location of your residence.

(ii) Ensure that access to your residence is provided to The Real Maids’ representatives at the scheduled time.

(iii) Fulfill payment obligations for all services rendered in accordance with our billing policies as outlined in this Agreement.

Before our representative’s arrival, you are responsible for securing or removing any valuables from the areas to be cleaned to prevent loss or damage. The Real Maids will not be responsible for the loss or damage of any valuables left in plain sight or unsecured within your residence. Failure to meet these obligations may result in a delay or inability to provide the scheduled cleaning service. Under no circumstances shall The Real Maids be liable for any direct or indirect damages or losses incurred due to your failure to comply with these obligations.

3. Billing

3.1 Accepted Payment Methods

The Real Maids accepts only major credit cards and debit cards as methods of payment for our services. We are unable to accept cash, checks, or any other forms of payment. Upon completing your booking request, you will receive an email confirmation, which will include a receipt for the transaction made via your credit or debit card for the cleaning services provided.

3.2 Delinquent Accounts and Collection

In the event of a delinquent account, where payment for services rendered by The Real Maids has not been received in accordance with our agreed terms, we reserve the right to report such accounts to a third-party collection agency. You will be responsible for any and all costs incurred by The Real Maids in the process of collecting outstanding balances. This includes, but is not limited to, attorney fees, legal fees, court costs, and any other expenses associated with the collection effort.

It is our policy to pursue all available legal and equitable remedies to recover unpaid balances. We encourage you to maintain open communication with us regarding any billing or payment issues to avoid escalation to collections and the associated costs.

4. Cancellations

4.1 Cancellation Policy for All Service Users

To ensure fairness and efficiency in our scheduling for all clients, The Real Maids adheres to the following cancellation policy:

Cancellation Fees:

• A cancellation fee of 25% of the service cost will be charged for cancellations made at least 48 hours before the scheduled appointment.
• A cancellation fee of 50% of the service cost will be imposed for cancellations made within 24 to 48 hours of the appointment.
• A cancellation fee of 100% of the service cost applies to same-day cancellations or if access to the cleaning location is denied at the time of cleaning.

Rationale for Fees:

These fees compensate for the specific times and resources allocated to clients, which cannot be reallocated without notice. Late cancellations significantly disrupt our ability to efficiently manage our resources and serve other clients.

Procedure for Late Cancellations:

Should a cancellation not be made within the specified timeframes, The Real Maids reserves the right to:

• Charge the applicable cancellation fee using the payment method on file.
• Impose additional penalties for repetitive or habitual late cancellations, as deemed necessary.

Method of Submitting Cancellation Notices:

Cancellation notices must be provided in writing (via email) or verbally (via phone call or text message) to ensure clear and precise records of all cancellations.

4.2 Skip Service Policy for Recurring Customers

Understanding the needs of our recurring customers, we offer a Skip Service Policy as follows:

• Skipping a scheduled cleaning session will result in your next cleaning being adjusted to the corresponding frequency rate, to account for the additional buildup. For instance, if you skip a bi-weekly session, the next cleaning will be charged at the monthly rate.

This policy ensures our cleaning standards are consistently met and fairly compensates our staff for additional efforts required.

4.3 Right to Refuse Service and Appointment Cancellation

The Real Maids reserves the right to refuse service to anyone and to cancel appointments at our discretion. If we cancel a scheduled appointment not due to any act or omission by the User, we will issue a full refund of any fees or charges already paid for that appointment.

5. Customer Satisfaction and Contact Information

5.1 Satisfaction Guarantee

At The Real Maids, your satisfaction is our highest priority. We are dedicated to delivering superior cleaning services. If you are dissatisfied with the quality of our cleaning services, please contact us within 24 hours after the service has been provided. We will promptly arrange for a re-cleaning of the areas in question at no additional cost to you. If, after the re-cleaning, you are still not satisfied with the quality of the service, we will issue a full refund for the services in question.

Your feedback is invaluable to us as it helps us to continually improve our services. If you have any complaints, concerns, or suggestions regarding our services or products, we encourage you to reach out to us using the contact information provided below. We are committed to listening to our customers and addressing their needs promptly and effectively.

5.2 Contact Information

For any inquiries, feedback, or assistance, please contact us at:

• The Real Maids Center LLC
• Call/Text: (813) 999-0059
• Email: info@therealmaids.com
• Website: www.therealmaids.com

We invite you to reach out to us with any questions, comments, or feedback you may have. Our team is here to ensure you receive the best possible service and support.

6. Payment and Taxes

6.1 Payment Responsibility

By engaging the services provided by The Real Maids, you acknowledge and agree to assume full responsibility for all charges incurred under your Account. This responsibility extends to all charges and transactions made through the use of your credit card, debit card, or any other payment method linked to your Account, including but not limited to charges incurred by others with or without your authorization. You confirm that you will ensure the payment method information provided is accurate and current and that you have the legal right to use the payment method(s) linked to your Account.

Furthermore, you are responsible for securing your Account and payment method information to prevent unauthorized use. Please notify The Real Maids immediately if you become aware of any unauthorized use of your Account or if your payment method information has been compromised.

In addition to the service fees, you are also responsible for all applicable taxes, levies, or duties imposed by taxing authorities related to the services you receive, unless otherwise stated by The Real Maids. It is your duty to report and remit the correct tax to the appropriate tax authority. The Real Maids is not responsible for determining the taxes that apply to your transactions.

By using The Real Maids’ services, you agree to comply with this payment responsibility clause, ensuring timely and full payment for services rendered and any associated taxes.

7. Safety

7.1 Health and Safety Assessment

At The Real Maids, we prioritize the health and safety of our cleaning representatives above all else. As part of our commitment to maintaining a safe working environment, you acknowledge and agree that we have the right to perform a health and safety assessment of the premises prior to the commencement of any cleaning services. This assessment is designed to identify and evaluate potential health and safety risks to ensure that our representatives are not placed in harm’s way during the provision of our services.

7.2 Safety Measures

To protect our staff and ensure their safety, we observe the following safety measures:

• Ladder Use and Heavy Lifting: Our representatives will not use ladders or lift items weighing more than 40 pounds. If cleaning behind or beneath heavy appliances or furniture (such as refrigerators, ovens, or sofas) is required, we kindly ask that these items be moved prior to our arrival to provide access.
• Cleaning Supplies and Equipment: We reserve the right to refuse the use of, or cease using, any cleaning supplies or equipment provided by you if deemed unsafe. This determination can be made at our discretion, either before or during the cleaning process, based on potential health or safety concerns.
• Service Provision: We maintain the discretion to refuse or discontinue service provision if, at any point, we determine that proceeding with the cleaning poses a risk to the health and safety of our staff. This decision may be made before or during the provision of services.
• Needle Disposal: For households using syringes or similar medical equipment, we request that all used needles be properly disposed of in a puncture-resistant container (such as a coffee can with a lid) prior to our visit. This is crucial for preventing accidental needle sticks, which can pose serious health risks to our staff.

Your cooperation with these safety measures is greatly appreciated and is vital for ensuring a safe and efficient cleaning service. By agreeing to these terms, you commit to providing a safe working environment for The Real Maids’ representatives, in accordance with the practices outlined above.

8. Time Windows for Appointments

The Real Maids is committed to providing timely and efficient cleaning services. To accommodate traffic conditions and optimize our service routes, we operate within specific time windows for scheduled appointments.

• First Shift (Morning): For appointments scheduled around 8:00 a.m. to 9:00 a.m., we offer a 60-minute arrival window to account for early morning traffic conditions.
• Second and Third Shifts (Midday and Afternoon): For appointments scheduled around 11:00 a.m. to 12:00 p.m. and 2:00 p.m. to 3:00 p.m., respectively, we maintain a 180-minute arrival window. This extended window allows us to adjust for unexpected traffic variations and ensures that we manage our scheduling effectively across different locations.

We appreciate your understanding and flexibility with our scheduling approach, which is designed to provide you with the best possible service while accounting for factors beyond our control.

9. Clutter-Free Environment for Cleaning

9.1 Preparing Your Space

A clutter-free environment is crucial for an effective and efficient cleaning service. We kindly ask that you prepare your space by removing personal items such as clothes, toys, and other objects from the floors and surfaces to be cleaned.

• Organizing Service Option: If preparing your space presents a challenge, please notify us in advance. The Real Maids offers an organizing service, which can be scheduled prior to your cleaning appointment to assist with decluttering. Opting for this service ensures that our cleaning team can focus on providing a thorough and high-quality cleaning experience.

By adhering to these guidelines, you help us maintain the highest standards of cleanliness and efficiency, ensuring your satisfaction with our services.

10. Pets and Animals

10.1 Pet Security Measures

For the safety of our cleaning staff and to minimize stress for your pets, we kindly request that all pets be secured in a safe and comfortable manner, such as in a kennel or another secure area, during our cleaning services. While The Real Maids loves animals, please be advised that the care and supervision of pets remain your responsibility, and The Real Maids cannot be held liable for pets’ safety during our service visits.

11. Damaged Items

11.1 Reporting Procedure for Damages

In the unlikely event that a representative of The Real Maids accidentally damages your property during a cleaning service, we ask that you report the incident to us within 24 hours. Prompt reporting is crucial for an effective resolution process. Please contact us via email, phone call, or text message with the following information:

• Description of Damage: A comprehensive description of the item damaged and the nature of the damage.
• Estimated Cost: The estimated cost or fair market value to repair or replace the damaged item.
• Photographic Evidence: Clear photographs documenting the extent of the damage.

11.2 Evaluation and Claim Process

Upon receipt of your damage report, The Real Maids will:

• Conduct interviews with the cleaning staff involved in the incident.
• Thoroughly review the details provided in your report.
• Initiate a claim with our insurance provider to address the reported damage.

11.3 Resolution Outcomes

After evaluating the incident and based on the findings, The Real Maids reserves the right to:

• Cover the repair or replacement costs of the damaged item.
• Offer a refund for the cleaning service rendered during the incident.

Please understand that any compensation or resolution offered is subject to the approval of our insurance claim. The duration of the insurance claim process may vary, and we commit to keeping you informed at every step of the way.

12. License Grant and Restrictions

12.1 License Grant

The Real Maids hereby grants you a limited, non-exclusive, non-transferable license to access and use the Sites and Services strictly for your personal, non-commercial use, in accordance with the terms set forth in this Agreement. All rights not explicitly granted herein are reserved by The Real Maids and its licensors.

12.2 Restrictions

You are prohibited from engaging in the following actions:

• Sub-licensing, selling, re-selling, transferring, assigning, or distributing the Services or Software in any way to any third party.
• Modifying the Services or Software, or creating derivative works based on them.
• Circumventing or disabling any digital rights management or security features of the Services or Software.
• Sharing, renting, or leasing your right to use the Services or Software to others.
• Reverse engineering, decompiling, translating, creating derivative works, deciphering, decrypting, disassembling, or attempting to derive the source code of the Services or Software.
• Developing a competing product or service based on similar ideas, features, functions, or graphics of the Services or Software.

13. Proprietary Rights

13.1 Ownership

The Real Maids and its licensors retain all rights, title, and interest in and to the Software and Services, including but not limited to all intellectual property rights therein. This encompasses any feedback, suggestions, ideas, or other information provided by you or others about the Software or Services. No ownership rights are transferred to you under this Agreement.

13.2 Trademarks

Trademarks, including the name and logo of The Real Maids, as well as all related product and service names, designs, and slogans, are the property of The Real Maids or its affiliates or licensors. You are granted no license or right to use these marks.

14. Third-Party Links

14.1 Third-Party Properties

Our Sites may include links to third-party websites, software, or services, over which we have no control. We are not responsible for the content, policies, or practices of these third-party sites. The inclusion of third-party links does not imply an endorsement or recommendation by us. We encourage you to review the terms and privacy policies of any third-party sites you interact with.

14.2 Use of Third-Party Properties

Your use of any third-party properties accessed through our Sites is at your own risk and subject to the terms and conditions of those properties. We disclaim all liability related to your use of third-party properties, including any reliance on their contents or services.

15. Non-Solicitation of The Real Maids Center LLC’s Representatives

15.1 Acknowledgment of Investment
By utilizing the services of The Real Maids Center LLC, you acknowledge our substantial investment in building a highly skilled and dedicated team. This investment encompasses the recruitment, training, and continuous development of our employees, contractors, and agents, all aimed at providing you with exceptional service quality and ensuring our standing as a trusted provider in our industry.

15.2 Non-Solicitation Agreement
Recognizing the value of our investment and to protect the cohesion and effectiveness of our team, you agree to adhere to the following non-solicitation obligations, which are critical for preserving our operational continuity and safeguarding our proprietary interests:

(i) Restriction on Employment and Engagement: For a period of twelve (12) months after any employee, contractor, consultant, subcontractor, or agent of The Real Maids Center LLC leaves our employ, you shall not, directly or indirectly, employ, solicit, or engage with such individuals to provide cleaning or any other services that are in direct competition with those offered by The Real Maids Center LLC. This prohibition includes all forms of employment or contractual engagement, whether on a part-time, full-time, freelance basis, or any other employment arrangement.

In the event of a breach of this provision, a finder’s fee of $2,500 will be imposed, payable to The Real Maids Center LLC. This fee compensates for the loss of our investment and serves as a deterrent against violations of this agreement, reflecting the costs associated with training and developing our workforce.

(ii) Prohibition of Inducement: You also agree not to induce, encourage, or in any manner persuade any of our employees, contractors, consultants, subcontractors, or agents to leave their position or to violate their contractual commitments with The Real Maids Center LLC. This includes any form of interference that could detrimentally affect our business operations, client relations, or the stability of our workforce.

15.3 Commitment to Quality Service
We require a mutual commitment to non-solicitation from both our customers and team members. This policy is foundational in maintaining the excellence of our services and is rigorously enforced to ensure equitable practices and uphold the integrity of our professional engagements. We kindly ask that you respect this provision by not extending direct employment or solicitation offers to our staff.

15.4 Non-Compete Agreement
It is important to note that all employees and independent contractors of The Real Maids Center LLC are bound by non-compete agreements. These agreements restrict them from soliciting our clients for their own benefit or on behalf of others during and for twelve (12) months post their association with us, ensuring the protection of our business interests.

15.5 Duration of Non-Solicitation
To emphasize, it is understood and agreed that you will not enter any direct working relationship with former employees of THE REAL MAIDS CENTER LLC for a period of one (1) year following the conclusion of their employment. This measure is in place to further protect our business from potential disruptions and maintain the high standard of service we are committed to providing.

16. Indemnity

16.1 Your Indemnification Obligation
You agree to indemnify, defend, and hold harmless The Real Maids and its affiliates, officers, agents, and employees from any claim, demand, loss, liability, or expense arising out of:

• (i) your misuse of the Sites and Services.
• (ii) your breach of this Agreement or the Privacy Policy.
• (iii) your violation of any law or the rights of a third party.

This indemnity does not extend to claims arising from our own negligence or willful misconduct.

17. Disclaimer of Warranties

17.1 “As Is” Disclaimer

Our Sites, products, and services are provided ‘as is’ without any warranty of any kind, either express or implied. You expressly agree that your use of the Sites and Services is at your sole risk.

17.2 Exclusion of Certain Warranties

To the fullest extent permissible under applicable law, we disclaim all warranties, express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the services will meet your requirements or that the operation of the services will be uninterrupted or error-free.

17.3 Legal Note

Some jurisdictions do not allow the exclusion of certain warranties, so the above exclusions may not apply to you. Nothing in this Agreement is intended to affect those statutory rights that you may be entitled to as a consumer and that you cannot contractually agree to alter or waive.

18. Limitation of Liability

18.1 Exclusion of Certain Damages

To the fullest extent permitted by applicable law, in no event will The Real Maids be liable for any indirect, special, incidental, consequential, or punitive damages, including, but not limited to, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the services; (ii) any conduct or content of any third party on the services; (iii) any content obtained from the services; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

18.2 Assumption of Risk

You specifically acknowledge that the Company Parties are not liable for any defamatory, offensive, or illegal conduct of other users or third parties. You understand that the risk of injury from the foregoing rests entirely with you. Furthermore, the Company Parties will have no liability to you or any third party for any third-party content uploaded. Your sole and exclusive remedy for dissatisfaction with products is to obtain a refund, at our sole discretion, and your sole and exclusive remedy for dissatisfaction with services is to stop using the services.

18.3 Maximum Liability

Notwithstanding any other provision of this Agreement, our maximum cumulative liability to you or any other party for all losses under, arising out of, or relating to this Agreement, will not exceed the total fees you have paid to us in the twelve (12) months prior to the action giving rise to liability.

18.4 Legal Note

Please note that certain jurisdictions may not allow the exclusion or limitation of incidental, consequential, or certain other types of damages. Therefore, some of the above exclusions or limitations may not apply to you.

19. Internet Delays

19.1 Inherent Internet Issues

The services and Sites may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications. The Real Maids is not responsible for any delays, delivery failures, or other damage resulting from such problems.

20. Miscellaneous

20.1 Jurisdiction

Our Sites are controlled and operated from the United States. They are not subject to the laws or jurisdiction of any state, country, or territory other than that of the United States. We do not represent or warrant that any of our Sites, products, and/or services or any part thereof is appropriate or available for use in any particular jurisdiction.

20.2 Compliance with Local Laws

Those who choose to access the Sites do so on their own initiative and at their own risk. They are responsible for complying with all applicable laws, rules, and regulations.

20.3 Limitation of Availability

We may limit the availability of our Sites, in whole or in part, to any person, geographic area, or jurisdiction we choose, at any time and in our sole discretion.

21. Governing Law and Jurisdiction

21.1 Applicable Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, without giving effect to any principles of conflicts of law.

21.2 Exclusive Jurisdiction

For any dispute you have with The Real Maids, you agree to first contact us and attempt to resolve the dispute with us informally. If The Real Maids has not been able to resolve the dispute with you informally, we each agree to resolve any claim, dispute, or controversy (excluding any The Real Maids claims for injunctive or other equitable relief) arising out of or in connection with or relating to this Agreement, or the breach or alleged breach thereof, through binding arbitration under the Arbitration Rules of the American Arbitration Association applying Florida law. The arbitration will be conducted in Hillsborough County, Florida, unless you and The Real Maids agree otherwise.

22. Force Majeure

22.1 Definition

The Real Maids shall not be liable for any failure or delay in performing its obligations where such failure or delay results from any cause that is beyond The Real Maids’ reasonable control. Such causes include, but are not limited to: acts of God, natural disasters, terrorism, war, labor strike, government actions, pandemics, power or communication line failures.

22.2 Excuse from Obligations

In the event of a force majeure, The Real Maids’ performance under this Agreement is excused for the duration of the force majeure event and any additional recovery period, without liability.

22.3 Notice

We will endeavor to notify you within ten (10) days of the occurrence of any force majeure event affecting our service delivery.

23. Severability

23.1 Invalid Provisions

Should any provision of these Terms be held to be invalid or unenforceable by a court of competent jurisdiction, such provision will be modified to the minimum extent necessary to make it valid and enforceable, or if it cannot be so modified, then excluded from these Terms. The remainder of the Terms will remain in full force and effect.

23.2 Deletion of Invalid Provisions

If any provision is incapable of such enforcement, it will be deemed to be deleted from these Terms. The remainder of these Terms and such provisions as apply to other persons, places, and circumstances will remain in full force and effect.

24. Waiver

24.1 No Precedent

A waiver by either party of any breach or default under these Terms does not constitute a waiver of any subsequent breach or default.

24.2 No Implied Waiver

Failure or delay by either party to exercise any right or remedy under these Terms shall not operate as a waiver of that right or remedy.

25. Entire Agreement

25.1 Comprehensive Agreement

This Agreement represents the entire agreement between you and The Real Maids regarding the subject matter hereof, superseding all prior agreements and understandings, both written and oral.

25.2 Superseding Prior Agreements

It supersedes any and all prior or contemporaneous written or oral agreements between us with respect to such subject matter.

26. Assignment

26.1 Our Assignment Rights

The Real Maids reserves the right to assign this Agreement, in whole or in part, at any time without notice. This right extends to any of our affiliates or any successor in interest in the event of a merger, acquisition, or other change of control.

26.2 Your Assignment Rights

You may not assign or transfer this Agreement, or any rights or obligations herein, without the prior written consent of The Real Maids.

27. Amendment

This Agreement may only be amended or modified as explicitly outlined in the introductory section of these Terms, or through a written amendment signed by both parties.

28. Headings

Headings and section titles in this Agreement are for convenience only and have no legal or contractual effect.

29. Termination

29.1 Our Right to Terminate

The Real Maids reserves the right to terminate your access to our Sites and Services at any time, with or without cause, with or without notice.

29.2 Termination for Violation

Without limiting the foregoing, we may terminate your access if you violate the Terms of this Agreement.

29.3 Effects of Termination

Upon termination, your right to use the Sites and Services will immediately cease, and The Real Maids may remove and discard any content associated with your account. The Real Maids is not liable for any damages or loss resulting from such termination.

30.4 No Liability

The Real Maids will not be liable to you or any third-party for termination of your access to the Sites or Services, or for the deletion of your data or account information.

31. Questions

For questions or comments regarding our Sites, Services, Terms of Agreement, or Privacy Policy, please contact The Real Maids at the provided contact details:

The Real Maids Center LLC

Call/Text: (813) 999-0059

Email: info@therealmaids.com

Website: www.therealmaids.com