By accessing or using our Sites or Services, you confirm that you have read, understood, and agreed to be bound by this Agreement and our Privacy Policy. If you do not agree, do not use our Sites or Services.
We may revise this Agreement at any time. Changes become effective upon posting. Continued use signifies acceptance of any revisions.
2.1 Eligibility
You must be at least 18 years old and legally capable of entering into a binding contract. Individuals under 18 or those previously removed from our platform are ineligible.
2.2 SMS Communication Consent
By providing your mobile number, you consent to receive text messages related to your appointments, service updates, and account activity. Message frequency may vary. Standard message and data rates may apply. Reply “STOP” to opt out and “HELP” for assistance. We do not sell or share mobile opt-in data for third-party marketing.
2.3 Cleaning Services
Heavy Buildup & Restoration-Level Conditions. Our services do not include restoration-level cleaning (for example, heavy grease buildup, heavy soap scum, hard-water staining, mold or mildew infestation, biohazards, or permanent stains). These conditions may require additional time, specialty service, or add-on pricing, and are not guaranteed to be fully removable.
2.3.1 Our Obligations
We provide high-quality residential cleaning services using vetted and trained professionals. If you are not satisfied with the quality of a completed cleaning, you must notify us within 24 hours of service completion.
Re-clean visits apply only to the specific reported areas and do not include new items or additional requests not reported within the 24-hour window.
24-Hour Re-Clean Guarantee (Primary Remedy). Upon timely notice, we will return and re-clean the specific areas you report at no additional charge.
Additional Remedies (Limited). If we determine, in our sole discretion, that the reported issue cannot be reasonably resolved through a re-clean (or if a re-clean is not reasonably possible), we may offer a service credit or partial refund as a customer service gesture. Any credit or refund is not automatic and will be limited to the portion of the service reasonably impacted.
2.3.2 User Obligations
You agree to:
Failure to meet these conditions may lead to delays or cancellation.
2.4 Quality Assurance Inspections
To maintain high standards, we may conduct unannounced supervisory visits during or after cleanings. These inspections ensure professionalism and consistency. By using our Services, you consent to such evaluations.
2.5 Service Notifications
You consent to receive automated email or SMS notifications regarding appointments, team arrivals, service updates, and completions via our third-party systems.
2.6 Photos & Documentation.
Photos & Documentation. We may take before-and-after photos or videos for quality assurance, training, and documentation purposes. We will avoid capturing sensitive personal information when reasonably possible. These records may be used to evaluate service concerns or damage claims.
3.1 Accepted Payment Methods
Credit/debit card details are securely collected at booking. Payments are processed through QuickBooks after each service. We do not accept cash or checks. Receipts are emailed automatically.
3.2 Declined Credit Cards
If your card is declined, we’ll send a secure update link. A $30 late fee applies if payment isn’t received within three (3) business days. Future appointments may be postponed until payment is resolved.
3.3 Delinquent Accounts
Accounts with unpaid balances may be sent to collections. You’re responsible for all associated legal or administrative fees.
3.4 Chargebacks & Refunds
By booking a service with The Real Maids, you agree that our 24-hour re-clean guarantee is the primary remedy for service quality concerns. If you are dissatisfied, you must notify us within 24 hours of service completion and provide us an opportunity to re-clean the specific areas reported.
If you initiate a chargeback without first following our re-clean process, we may suspend future services. We may also provide our documentation to the payment processor, including appointment details, service notes, communications, and any supporting photos or videos (if available).
3.5 Gratuity Policy
Tipping is optional but appreciated. Tips can be added during booking or after service. If added, the amount will be processed using the card on file.
4.1 Cancellations
Denied Access / Lockout: You are responsible for providing safe and timely access at the scheduled time, including correct entry instructions (lockbox, door code, gate code) and disarmed alarm systems when applicable. If our team cannot access the property, we may wait up to 15 minutes. After that, the appointment will be treated as denied access and charged according to the cancellation policy.
These charges help cover staff scheduling and operational costs.
4.2 Skip Policy (Recurring Clients)
Skipping a scheduled service may result in a rate adjustment to reflect the new frequency (e.g., bi-weekly to monthly).
4.3 Our Right to Cancel
We reserve the right to cancel or reschedule any service appointment at our discretion, including due to staffing limitations, equipment issues, unsafe conditions, severe weather, access problems, or other circumstances beyond our control. If we cancel an appointment and the cancellation is not caused by the client’s actions or conditions at the property, we will either (a) reschedule the appointment at the next available time at no additional charge, or (b) issue a full refund for any pre-paid service amount for that appointment.
We are not responsible for indirect or consequential costs related to a cancellation or reschedule, including hotel costs, lockout fees, utility fees, travel costs, or missed work.
Notify us within 24 hours of service completion if you are unsatisfied with the quality of a completed cleaning. We will schedule a re-clean of the specific reported areas at no additional charge. Photos or videos may be requested to understand the concern and confirm the areas that need attention.
If the issue cannot be reasonably resolved through a re-clean (or if a re-clean is not reasonably possible), we may offer a service credit or partial refund in our sole discretion. Any credit or refund is not automatic and will be limited to the portion of the service reasonably impacted.
Re-clean visits apply only to the specific reported areas and do not include new items or additional requests not reported within the 24-hour window.
You are responsible for all service charges and applicable taxes. Keep your payment information current and notify us of any unauthorized transactions.
7.1 Health and Safety Assessment
We reserve the right to assess safety before starting. Unsafe conditions may result in service denial.
7.2 Safety Measures
7.3 Non-Cleanable Hazards
We do not clean:
Clutter / Items Left Out. To deliver quality results, surfaces must be reasonably free of personal items. If clutter prevents cleaning, we will clean around items where possible. Areas that cannot be accessed due to clutter may be excluded from the service and are not eligible for the re-clean guarantee.
Inform us if pets are present. All pets must be secured during appointments. We are not responsible for pet safety, nor for damage caused by pets to staff or equipment.
11.1 Reporting Damage (Time Limit & Documentation)
If you believe our team caused damage to your property, you must notify us within 24 hours of the service completion time. Your report must include:
Reports made after the 24-hour window may be denied because conditions can change and evidence may no longer be reasonably verifiable.
11.2 Preservation of Evidence & Access for Evaluation
To help us evaluate the claim fairly, you agree to:
11.3 Evaluation Process
We will review your report and may request additional information. We may also evaluate our service records, team statements, and any available documentation. If appropriate, we may initiate an insurance claim.
11.4 Exclusions (What We Are Not Responsible For)
We are not responsible for:
11.5 Resolution (Limited & Discretionary)
If we determine, in our sole discretion, that our team caused the damage, a resolution may include repair, replacement, service credit, or a partial refund, subject to internal approval and any applicable insurance process. Any resolution is not automatic and will be limited to what we determine is reasonable under the circumstances.
You are granted a non-exclusive, non-transferable license to use our Sites and Services for personal use. Reverse engineering or resale is prohibited.
All content, trademarks, logos, and service systems are property of The Real Maids Center LLC. Use without permission is prohibited.
Use of external links is at your own risk. We are not responsible for third-party content or policies.
15.1 Recognition of Investment
For purposes of this Section, ‘employees’ means individuals who are employed by The Real Maids Center LLC as W-2 employees.
15.2 Non-Solicitation
You agree not to solicit, contract with, or employ any of our employees for 12 months after their employment with The Real Maids Center LLC ends. A $2,500 fee applies for violations.
15.3 Professional Boundaries
Do not encourage our staff to breach their agreements.
15.4 Staff Restriction
Our employees may not solicit our clients during their employment with The Real Maids Center LLC or for 12 months after their employment ends.
You agree to indemnify and hold harmless The Real Maids Center LLC from any claims, damages, or losses arising from misuse of our Sites or Services.
17.1 Services Provided As-Is
All services are offered “as is” without warranties of any kind.
17.2 Legal Rights
This Agreement does not override rights protected by applicable laws.
18.1 Exclusions
We are not liable for indirect, incidental, or consequential damages.
18.2 Maximum Liability
Our total liability is limited to the amount you paid us in the last 12 months.
We are not responsible for service disruptions due to internet or technical issues.
This Agreement is governed by Florida law. To the extent permitted by law, disputes will be resolved through binding arbitration in Hillsborough County, Florida.
We are not liable for delays due to uncontrollable events (e.g., natural disasters, strikes, hurricanes, pandemics). Appointments may be postponed or canceled during such events, and you will be notified as soon as possible.
If any section of this Agreement is found unenforceable, the remaining provisions remain valid.
Our failure to enforce any provision does not waive our right to enforce it later.
This Agreement constitutes the entire understanding between you and The Real Maids Center LLC, superseding all prior agreements or communications.
We may assign this Agreement without notice. You may not assign your obligations without our prior consent.
Only we may amend this Agreement, either via written agreement or posted updates.
Section headings are for convenience only and do not affect interpretation.
We may terminate your access to our Sites or Services at any time. Your rights will cease immediately upon termination.
We offer a $20 bonus for every successful referral. If you are enrolled in our VIP Client Tier, the bonus increases to $50 per referral.
A referral is considered successful once the referred client books and completes a paid cleaning service. All referral bonuses are issued exclusively as credit toward your next service.
The Real Maids Center LLC
Call/Text: (813) 999-0059
Email: info@therealmaids.com
Website: www.therealmaids.com